Bell, delivering the most comprehensive and innovative suite of communications services to residential and business customers in Canada, recently deployed the initial phase of its Voice Identification Service powered by PerSay VocalPassword-making a spoken pass phrase the universal identifier for customer support. More than 500,000 of Bell's customers opt-in and enrolled in this service since April 2007 - making this system the largest known customer-facing voice biometrics deployment.
British Telecom, a leading provider of networked IT services and local/national/international telecommunications, broadband and Internet services in 170 countries, added PerSay speaker verification to its URU identity validation program as an important additional check for securing contact center and Web transactions.
Bank Leumi, Israel’s leading financial group and one of the largest banks in the world, added PerSay FreeSpeech to all its contact centers to improve customer service, save time and money, and enhance the security of remote banking services. LeumiCall, a Tel Aviv-based contact center designed by IBM Global Business Services, uses FreeSpeech to secure high-risk transactions like money transfers and password resets. In addition, Bank Leumi deployed VocalPassword for an e-Banking password reset application and is now implementing VocalPassword as part of its default authentication process.
At Bell, My Voice Is My Password
