Financial contact centers must reliably verify account holders in order to ensure accuracy in processing financial transactions for clients. PerSay’s unique FreeSpeech product transparently verifies the identity of a speaker during the course of a natural conversation with a contact center agent and can check in real time whether an incoming call contains a voice of a known fraudster. Contact centers reap the benefits of a one-of-a-kind, cost-efficient solution that reduces call duration, enhances the customer experience, and successfully combats fraud and identity theft.

FreeSpeech supports traditional (TDM), VoIP and hybrid contact centers and is integrated with leading CTI and CRM systems.

• PerSay First to Deploy FreeSpeech in VoIP Contact Center
• Learn more about FreeSpeech

For more information on how the most advanced and accurate voice biometrics technology from PerSay has been successfully deployed in leading financial institutions worldwide, please contact our sales team at: sales@persay.com.