PerSay’s Team of Global Partners Continues to Expand
PerSay’s already extensive network of solution provider, system integrator and Value-Added Reseller (VAR) partners keeps on growing. These companies leverage PerSay’s superior voice verification technology and platforms in their own product portfolio. In addition to IBM Global Business Services, which offers PerSay technology as part of a comprehensive contact center solution, the following partners have come aboard this year:
NGS, New Generation Solutions (Midrand, South Africa), is an IT services company that offers a wide array of security platforms from an impressive network of solution providers, which now includes PerSay. NGS aims to become a market leader in IT infrastructure management by offering unique and cost-effective security and service solutions to customers. The relationship with PerSay enables NGS to offer their customers the most accurate voice biometric technology available.
While South Africa boasts its share of technology early adopters, in many cases, a wait-and-see approach typically prevails. Automated voice applications are limited to basic inquiries like flight information, while most phone- and web-based transactions are still handled by call center personnel who ask customers for passwords and proceed with challenge questions. Financial and other institutions are reluctant to automate security, but anxious to do so when the right solution surfaces. www.ngs.co.za
Wittel (Sao Paulo, Brazil), a leading integrator of contact center solutions, partners with PerSay to combat the rising incidence of financial fraud in Brazil. Wittel looks for opportunities to seamlessly integrate and support PerSay’s extremely reliable text-dependent VocalPassword and text-independent, transparent FreeSpeech speaker verification products into contact center solutions for Brazil’s leading financial services and telecommunications providers. www.wittel.com.br
Algotech (Warsaw, Poland) is the first provider of call center and contact center solutions in Central and Eastern Europe. Algotech delivers robust, flexible telecommunications and customer service solutions, which enable businesses to effectively manage customer interactions and maximize profitability. Understanding the specific needs of companies in the region, Algotech aims to secure a market-leading position in Central and Eastern Europe.
PerSay announced this partnership at a recent Voice Biometrics seminar it hosted in Poland, where Algotech deploys and supports PerSay systems for leading banks and insurance companies. www.algotech.eu
Gate S.A. (Madrid, Spain), founded in 1991, is a leading provider of IT professional services, software development and system integration for customers in the Defense, Security, Transport and Financial markets. Gate S.A. is focused in high technological products and services. www.gatesa.com
SPEECHOUSE (Istanbul, Turkey), formed in 2006, furnishes its customers with best-of-breed speech technology solutions that use natural speech to provide information or perform transactions over the phone. SPEECHOUSE uses speech recognition, voice verification, and text-to-speech technologies to offer services designed to meet the specific needs of its customers, thus helping them manage the high call volumes confronted in live environments, and enabling them to reduce operational costs, improve customer satisfaction, increase revenue, differentiate, and stay ahead of the competition. www.speechouse.com
For additional information on our partnership programs, please see www.persay.com/partners.
