We strive to provide our customers with the highest-quality products, services and solutions in order to meet and exceed their business goals and expectations. By achieving this goal, we can attract and retain customers, reduce time to market and lower costs. This results in our ability to maintain and expand our market leadership position as the leading provider of advanced biometric speaker verification products.

Superior quality is achieved by adhering to the following Quality Practices:

• Demonstrate personal accountability for the quality of our work
• Set quality goals that are periodically monitored and updated
• Attain commitment to customer success among PerSay partners
• Operate according to effective processes and structured procedures
• Exhibit the highest levels of professionalism
• Initiate and monitor continuous improvement activities

Quality is an integral part of PerSay's values. We are committed to putting our customer's needs first and producing the best possible results, through innovation, collaboration, excellence and accountability.

PerSay is ISO 9001:2008 certified. PerSay adopted ISO methodologies, and submits itself to regular ISO audits. These examine processes within the company and confirm we comply with ISO standards and requirements. Typically these audits cover processes such as:

• Sales, services and R&D process methodology
• Quality management, including analysis and corrective action methodologies for different processes, and quality Key Performance Indicators (KPI) that reflect product quality throughout the product life-cycle
• Version / product release process methodologies
• New service / product version plans
• Requirements management, work flows and implementation
• Master plan training guidelines

The ISO 9001:2008 requirements are implemented by PerSay as follows:

• All key processes in the company are covered by set of procedures
• Monitoring procedures are implemented to ensure that the processes are effective
• Adequate records are kept in line with ISO 9001 requirements
• Company control mechanisms check all output for defects, with appropriate corrective action where necessary
• There is a regular review of individual processes in the company and of the quality system itself to assure its effectiveness
• PerSay facilitates a continuing improvement process throughout the company

PerSay IT infrastructure is ISO 27001 certified, achieving the internationally recognized standard for Information Security Management by systematically and consistently designing, implementing, managing, maintaining and enforcing information security processes and controls.